Pop-ups constantly while working and viewing content in editor.

Open
Feature
Articles & Templates
Reported by
MadMoonie13
Opened
Assigned to
Syarx
Last activity
Waiting for Response

Description

I have a Master Worldsmith account on your site. I have been having a problem where an ungodly number of pop-ups have been occurring whenever I try to make/edit content. The most prevalent is one telling me I am using unsupported characters or that I have lost connection as I type. I have not been using unsupported characters, unless, for some reason, basic letters are no longer supported, and I was clearly still connected to the internet. This message would stop if I started using my phone as a hotspot, but that method no longer works. I have also used the "attempt a fix" option on the pop-up; doing so broke my editor further and gave me a 403 POST error in the files area of the editor. I got the bug again as I was doing a brief edit to make the article visible for this report.   I have also, almost as frequently but usually only while working on character pages, been getting pop-ups that I am using unsupported features for my tier. For example, I was making a full-width footer on a previously existing character page, and I got a pop-up every few characters I typed. I managed to get the content added, but it took multiple tries to even get my changes to save. The message said that I was using a feature my tier does not have access to. I also frequently got this pop-up when adding features, like eye color or age, to a new character page.   Finally, I reached my limit today when, after fully clearing my browser cache and cookies multiple times, your site told me that looking at my account or world was "peeking at a private entry," and would not let me see anything, including my account, until I cleared the cache and cookies as well as logged out and back in multiple times.

Steps to Reproduce

I am not sure about how the "unsupported characters or no internet bug" happens. It seems to occur whenever I am editing or writing new pages for too long or have too many World Anvil pages open at one time. I think at least 5? Clicking "attempt a fix" before I cleared my cache and cookies further broke the editor, causing the 403 POST code to appear.
The unsupported tier messages popped up when I tried to type in a full-width footer I had added to a long existing character page. But it was also happening when I tried to add features (or type in the fields), like eye or hair color, to a brand-new character page.
As for the "peeking at a private entry" pop-up, I have no idea why this happened. I tried to solve the "unsupported characters and no internet" pop-up by clearing the cache and cookies on my browser, but after signing back in the "private entry" pop-up happened.

History

Comments and updates to this report

BobRaptor

I legitimately tried to make an edit on a character section within "mental characteristics" for 5 minutes on my phone, literally just trying to change on word. Every single time, it popped up with the "guild feature required" despite me also being on the masters tier. I had to switch devices just to change something I had once been able to add without issue.

MadMoonie13
I figured out that changing my web browser let me work again. I only got the "Uh-oh, something went wrong" pop-up three times in six hours, and each time it didn't delete all my work or prevent more. I changed to Firefox.
katerinach Developer
Assigned syarx
Syarx Assignee

We have released more fixes that should address this

0nnia Moderator

Hey there! Is this still an issue for you after the recent updates we have released?

0nnia Moderator
Added tag Waiting for Response